Frequently Asked Questions

General:

1. Who do I Contact?
2. Emergency Callouts
3. Quotes
4. Office Hours
5. Business Partnerships
6. My question is not here.

Industry:

1. What is R22 gas?
2. "I have been told to replace my four-year-old heatpump, not repair." Why?
3. Why do I need Power Protection?
4. Other?

1. Who do I contact?

For enquiries, appointments, quotes, comments and compliments please visit our Contact Us page for more details.

2. Emergency Callouts

The Connection Company is available for emergency callouts outside our normal business hours. A callout fee of $120 will be charged. If the condition/fault is not critical an appointment will be made to repair during normal business hours.

3. Quotes

A quote from The Connection Company is free of charge.

Whether it be an existing or new electrical connection, or a fitout for a property a quote is easily obtained by calling us in office hours, or you can also email us at info@tccsi.co.nz.

We will have one of our electricians visit you at a pre-arranged time to discuss your requirements. 

4. Office Hours

The Connection Company's office hours are as follows:

Mon-Fri: 8 AM-4.30 PM

Calls out of office hours are considered Emergency Callouts if assistance is required immediately. Please see our section on this above, for more information. 

5. Business Partnerships

The Connection Company works with a number of companies to deliver our services. If you would like to affiliate your company with us, please email us.

6. My question is not here...

We are more than happy to answer your questions regarding our company, and about the services we offer and provide. Please contact us for more information.

1. What is R22 Gas?

R22 Gas is a hydrochloroflourocarbon (HCFC) ozone depleting gas.
The New Zealand Government has signed an agreement to stop importation of this gas by 2015, and aims to significantly reduce the amount of R22 in New Zealand from 2010.
R22 is likely to get more expensive as it becomes scarce. Many heat pumps still being installed in New Zealand contain R22 gas.

2. "I have been told to replace my six-year-old heatpump, not repair." Why?

If your heat pump requires a part that is not under warranty and also contains R22 gas, that is also being phased out, the cost of the replacement part, and re-gasing the unit may be similar to the cost of installing a new unit.

3. Why do I need Power Protection?

For a business running an office or computer aided manufaction, power protection is prudent to protect your information and equipment.

If there is a power outage or spike in electricity you could lose information or damage equipment, costing you downtime and loss of income.

4. Other?

Please email us, to answer your industry questions.